“I Have Your Pet” Scam

One of the most common scams involves a call, text, or social media message claiming that someone has found your pet. The scammer may describe a pet that matches yours, but as soon as you express interest, they demand a reward or payment to return your pet—without offering proof that they really have them.

How to Avoid It:

• Always ask for proof—request a photo or video of your pet. Scammers will often refuse or send generic images.
• Never wire money or provide personal information without confirming that the person truly has your pet.
• If you suspect a scam, cease communication and report the interaction to local authorities or animal control.

Phony Rescue or Shelter Calls

Some scammers pose as representatives of local animal shelters or rescues. They’ll claim that your pet has been found and is in their care, but they demand “impound fees” or other charges before you can retrieve your pet. They might even provide fake credentials to seem legitimate.

How to Avoid It:

• Verify the legitimacy of the organization by looking up their contact information independently and calling them directly.
• Reputable shelters will never ask for payment upfront without giving you the opportunity to visit their facility and see your pet.

Pet Recovery Service Scams

While some companies legitimately help recover lost pets, scam services promise results they never deliver. These scammers may charge you high fees to post your pet’s information on websites or distribute flyers, but the websites are often obscure, and the efforts are minimal.

How to Avoid It:

• Stick with well-known, reputable services such as Petco Love Lost which offers support for finding lost pets.
• Check reviews or ask for recommendations from trusted sources before paying for any pet recovery service.

Emotional Blackmail Scams

Scammers sometimes play on your emotions, telling you that they have found your pet but that the animal is injured or sick. They’ll demand money for veterinary bills or medical care before they “release” your pet to you. In reality, they don’t have your pet at all.

How to Avoid It:

• Stay calm and collected, even though it’s a stressful situation.
• Insist on verification through clear communication or visual proof before discussing any payments.

Fake Social Media Profiles

Asking for help through social media is a popular method for spreading the word about a missing pet. Unfortunately, scammers may create fake profiles that claim to have found your pet. They will often ask for personal information or money for “safe return” but provide little to no evidence that they have found your pet.

How to Avoid It:

• Be cautious when interacting with strangers online.
• Look for warning signs like poor grammar, lack of details, or unwillingness to provide proof.
• Never share personal details like your address, bank account, or phone number unless you’ve verified the person’s credibility.

What You Can Do to Protect Yourself

While scams are upsetting, staying informed is your best defense. Here are some proactive steps you can take to avoid falling victim to pet-related scams:

Microchip Your Pet: A microchip is a permanent form of identification that can be scanned at any shelter or vet clinic to verify your pet’s ownership. It’s one of the best ways to ensure a safe return.  Napa Humane offers a drop-in microchip clinic every Friday, from 9:30am – 1:00pm.  Learn more HERE.

Use Reputable Lost Pet Resources: Stick to trusted lost pet databases, like Petco Love Lost and PawBoost. Many animal control services and shelters have lost-and-found pet sections on their websites as well. When posting in Missing Pet groups on social media sites, be sure to stay vigilant and follow the tips above when contacted by someone claiming to have found your pet.

Stay Skeptical of Requests for Money: Scammers will often push for fast payments. Be cautious of anyone asking for money upfront or pressuring you to act quickly.

Losing a pet is heartbreaking, but falling victim to a scam can make the experience even worse. By staying vigilant and recognizing the red flags, you can protect yourself while focusing on reuniting with your beloved pet. And remember, there are legitimate resources and kindhearted people who can help—trust your instincts, and never hesitate to ask for proof before you give out any personal information or money.

The post Beware: Common Scams Targeting Pet Owners of Missing Pets appeared first on Napa Humane.

Microchipping your pets can significantly increase your chances of being reunited with them. A study published by the Journal of the AVMA revealed that only 22 percent of lost dogs entering shelters were returned to their families.  That percentage rose to more than 52 percent when a dog was microchipped. Even better results were achieved in the feline population. Only one in 50 cats in animal shelters was returned to their owners, but when microchipped, nearly two out of five cats were reunited with their families.

Steps Pet Owners Should Take:

• • • If your pet isn’t already microchipped, make an appointment with your veterinarian for microchipping, or stop by Napa Humane’s drop-in clinic, held every Friday from 9:30 a.m. to 1:00 p.m.
    • Register your pet’s chip immediately with the manufacturer, ensuring all your contact information is included.
    • Ask your veterinarian to scan the microchip during your pet’s annual wellness exam every year.
    • Each year on Check the Chip Day (August 15), check your pet’s microchip registration information and update it if it’s incomplete or no longer correct. Set a reminder in your calendar today!

Updating Your Pet’s Microchip Registration:

To update your pet’s registration, you’ll need your pet’s microchip number. If you haven’t already created an account with the manufacturer, you’ll need to do that as well. Ensure all information is correct, especially your phone number(s) and address.

While there are many databases that allow you to register your pet’s microchip, the one that truly counts—the one animal shelters and veterinarians will search—is the database maintained by the manufacturer of your pet’s microchip. You can quickly search the registries of most microchip manufacturers using this universal lookup tool.

Microchipping your pet and keeping their microchip up to date is a vital step to ensure your pet will be reunited with you should they go missing!

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Today, the Napa Humane Clinic is staffed by licensed veterinarians and skilled, professional veterinary support staff.  Between 2021 – 2023 we spayed/neutered over 13,000 pets, microchipped over 4,000 animals, and provided affordable vaccinations to over 11,000 companion animals in order to keep our pet population healthy and safe.

Napa Humane has been part of the community for over 50 years.  Below is a brief timeline of our history:

• • 1973 – Founded
  • 1990- Acquired Spay/Neuter Clinic
  • 2001 – Shelter razed, forcing a re-examination of our goals, programs, and strategies
  • 2002 – Shift to prevention-focused efforts, turning our focus to bigger-picture solutions that help keep pets out of shelters in the first place
  • 2023 – Celebrated 50 Years

Our belief

We believe that the answer to the problem of homeless, abandoned, and neglected companion animals lies in changing attitudes and practices that lead to irresponsible pet ownership. Our programs and services are designed to address the needs of companion animals – but also to provide support, education, and assistance for the people who care for and about them. Because the humane treatment of companion animals is such an important indicator of healthy communities, we’ve grown to consider Napa Humane a community service organization.

Our Impact

Since 2002, when we refocused our efforts on prevention, we have seen a steady decrease in the number of companion animals surrendered at the Napa County Animal Shelter.  We are confident that our strategic direction and mission will continue to drive those numbers even lower.

Our Programs

Today, our programs have grown beyond being the only low cost spay/neuter clinic in Napa County.  Our work includes the following:

• • Weekly drop in affordable vaccination/microchip clinic

• • Spay/Neuter services for Community Cats (Learn More HERE)

• • Humane Education, including Napa County classrooms presentations, free subscriptions to Kind News and free community education events hosted at the Napa Humane Education Center.

• • Pet Education Center & Dog Training Classes, available in both English and Spanish.

• • Pet Behavior Help and Support

• • Community Wellness Clinics dedicated to assisting Napa County’s underserved populations, these clinics address critical barriers to accessing veterinary care, including socioeconomic constraints and language barriers.

• • The Napa County Animal Shelter Medicine program provides comprehensive medical care to animals in care of the Napa County Animal Shelter.  This program helps reduce animal stress, shorten shelter stays and assists NCAS in managing their cost of care.

• • The Services for Unhoused program plays a crucial role in promoting responsible pet care and strengthening the human-animal bond. By facilitating essential veterinary care, grooming, and training services to the pets of the unhoused, we help maintain the health and well-being of both animals and their owners.

Join us in advocating for a more humane and compassionate Napa County, strengthening human-animal bonds to enhance the quality of life for both our animals and our community.  Napa Humane is supported 100% by donations, grants, and fundraising events. We do not receive money from national animal organizations such as the Humane Society of the United States or the ASPCA. We do not receive government funds. We could not do the life saving work we do without the generous support of our community.

The post Celebrating a Milestone in Napa Humane History! appeared first on Napa Humane.

Clinic Staffing

We have hired a new Clinic Assistant Manager, Hayley, who comes to us with management and animal welfare experience. I am beyond excited to add this depth to the Clinic team, and have been busy re-arranging the Clinic office furniture and loading her computer so we will be all set to welcome her on Tuesday the 27th. 

We also have a new Vet Assistant/Client Services Coordinator starting Monday. Esai will be filling the shoes of Hilda, who is starting Registered Veterinary Technician school in March. We wish her well and hope that she re-joins us once she is certified! One of our former full-time RVTs is helping out while we continue our RVT search. Happily, we are in talks with a great RVT candidate and hope to offer her a position soon.

Internships

Two new interns from New Tech High School joined us this month, spending 4-5 hours each week working and learning with our staff. We have also laid all the plans needed to welcome a new intern in March, in partnership with Moving Forward Towards Independence. We have worked with Moving Forward quite a bit in the past to provide Paid Internship Programs, which allows them to pay adults with developmental disabilities in order for them to gain work experience. Our Moving Forward intern will be joining us for 16 hours a week for 6 months. She comes to us with a passion for animal welfare and some experience in the field already. 

Shelter Support with Napa County Animal Shelter

In addition to the general veterinary rounds, disease control, feline neuters and education that we provide to the Animal Shelter staff at each visit, we have been able to jump to the rescue in some interesting cases this month. The Shelter recently rescued 38 chihuahuas from a single home. When the vet that the Shelter usually contracts with said that they do not provide health certificates for animals, we were able to step in and quickly provide exams and health certificates for 20 of the dogs, so they could be transported to an out-of-state shelter. 

Believe it or not, there are some parts of the country where chihuahuas are rare, and enterprising California shelters like ours will often transport these dogs to the states where they are coveted and very quickly adopted. We also were able to see a few of these dogs for their neuter surgeries, so they could be put up for adoption locally. I am happy to report that besides needing some serious socialization, they were in fairly decent shape.

Additional Shelter Support

Our Humane Education Manager, Alyssa, provided an hour-long training for employees of Abode (the shelter for unhoused humans), the County and some of the team at the Animal Shelter. She spoke about behavior, the use of muzzles, general safety and addressed the staff’s questions about safety and how to handle the frequently recurring situations that arise with some of the larger canine residents at Abode. Alyssa has also provided a few one-on-one sessions with a couple of the Adobe residents, who needed assistance with their dogs’ behavior so they could fit in and co-exist peacefully with the other shelter residents.

Through our new PAWS Program for the Pets of the Unhoused, we have provided 3 spay/neuter surgeries for this population in the past week. Our case manager holds office hours at Abode each week so we can meet with the residents and discuss their needs. Most of the visits are for food, warm pet clothing and general veterinary care. The County has already asked us to expand this program to include serving the residents at the new Motel 6 shelter, and another Abode-related housing complex on Coombs. We are excited to make this work.

Dog Training

Napa Humane’s dog training courses and workshops are in full swing, with Alyssa teaching 5 classes on Sundays, and 2 per night Monday, Tuesday, Wednesday and Thursday. We held three special one-time workshops in February, and finished our first “Tricks ‘n’ Treats” and “Intro to Dog Sports” classes this month – and the dogs did awesome! Clients have requested that these be offered regularly, and we hope to be able to oblige.  Check out all of our dog training classes here!

Other Clinic Updates

In beautification news, we have added new gravel to the Clinic parking lot, as the non-asphalt portion was quite bare and incredibly muddy during times of rain. Van Winden’s Landscaping was kind enough to discount and deliver the product. We also owe a special shoutout to Salvador from Taqueria el Rey (a delicious food truck parked near the Clinic), who saw the pile of gravel, recruited a friend to help, and came to our rescue – spreading the truckload out for us. Our Clinic Manager’s husband generously pressure washed the outside of the Clinic, and everything is looking so much better. Next up: a few beautification projects on the inside of the Clinic, including some caulking and a painting refresh.

2024 Wellness Clinics

Our Wellness Clinic program aims to remove the language and financial barriers that can often stand in the way of pets receiving care. Due to a lack of veterinary volunteers and a few other extenuating circumstances, we unfortunately had to cancel our planned February wellness clinic. Even so, we were able to provide significant essential services to the targeted population. So far, we have seen 22 pets for spay/neuter at our clinic and have provided free microchips, vaccines, flea meds and nail trims to those clients. We have an additional 23 pets scheduled for surgery next week. Being able to reach 45 pets for spay/neuter and other life saving services is huge, and has made a real difference in supporting this pet population.

Spay/Neuter and Vaccination/Microchip Clinic

In addition to all of the above, we are methodically working our way through a fully booked spay/neuter calendar. The Clinic has performed 288 spay/neuter surgeries in just 17 surgery days so far this month (at the time this was written) – an average of 17 surgeries EACH DAY. At the four Friday microchipping and vaccination clinics this month, we also treated 259 pets – more than 64 animals per day, on average. Our incredible Clinic team is running like a well-oiled machine, saving lives and improving others every day.

I leave you with this photo of Harry, a community cat who was neutered yesterday under our Feral Cat Package, and who is already well on the way to living his best life.

Lisa Alexander

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